14% enrollment. Millions left on the table.
KeyShare detects non-members at check-in and delivers a wallet loyalty pass with a single tap. No forms. No app download. No staff pitch required.
Why hotel loyalty enrollment has stalled.
Industry loyalty enrollment sits at 14% of eligible guests. Not because guests don't want rewards — because every enrollment method asks them to do too much.
Paper Forms
- Guest fills out a physical form
- Staff must manually enter data
- Slows down check-in line
- Most staff skip the pitch entirely
App-Based Enrollment
- App download required
- Account creation step
- Only 15% keep pass in wallet
- Guest abandons mid-process
KeyShare Loyalty
- Single NFC tap — no forms
- No app download required
- 100% pass-in-wallet rate
- Automatic non-member detection
Non-member taps. Loyalty pass appears. Done.
The entire loyalty enrollment takes under 10 seconds — and the guest doesn't fill a single form.
Detect
After the room key is delivered, the Puck queries the PMS and detects the guest is not a loyalty member.
Prompt
The system prompts the front desk agent: "Guest is not a loyalty member — offer enrollment?" Agent asks. Guest agrees.
Enroll
One more tap on the Puck — the loyalty pass lands in the guest's native mobile wallet instantly.
Other programs ask guests to join.
KeyShare makes joining effortless.
What instant loyalty enrollment unlocks for your property.
4× Enrollment Rate
Designed to achieve 57% enrollment vs. the 14% industry baseline. When enrollment requires zero effort, guests say yes.
100% Pass-in-Wallet
The loyalty pass goes directly to the guest's native mobile wallet. Not buried in an app. Not lost in email. Always accessible with one swipe.
15–20% Higher Return Rates
Loyalty members consistently show higher return rates. More members enrolled at check-in means more repeat bookings and higher lifetime value.
Under 10 Seconds
The entire enrollment — from detection to pass delivery — takes less than 10 seconds. It fits naturally into the check-in flow without adding wait time.
No Staff Training
The system detects the opportunity and scripts the interaction. Staff don't need to memorize pitches or learn new software — they just ask one question.
Push Notification Channel
Wallet passes support push notifications. Once enrolled, you have a direct marketing channel — room upgrades, late checkout offers, return stay promotions.
Built into the check-in flow. Not bolted on.
Loyalty enrollment for every kind of property.
The Independent Property
Launch a loyalty program without the overhead. One Puck handles enrollment at check-in — no dedicated software, no staff training, no forms to print.
Impact
Build a member base from scratch. Every returning guest is a direct booking opportunity — bypassing OTA commissions entirely.
The Brand Chain
Roll out frictionless enrollment across every property. Non-members are detected and enrolled consistently — same flow, same pass, every location.
Impact
Grow your member base 4× faster across the entire portfolio. Wallet passes enable cross-property push notification campaigns.
The Luxury Property
Enrollment becomes part of the arrival ritual. After the key tap, the concierge offers membership — one more tap, pass appears. Elegant. Effortless.
Impact
Capture high-value guests who would never fill a form. Their wallet pass becomes your direct line for exclusive offers and invitations.
Loyalty enrollment is just one tap.
The Puck delivers more with every interaction. Explore the full hotel capability set.
Ready to 4× your loyalty enrollment?
See how the KeyShare Puck enrolls guests into your loyalty program with a single NFC tap. No forms. No app. No friction.