Staff goes home.
Check-in doesn't stop.
The GEP toggles between staff-assisted and self-service kiosk mode based on time of day. Guests get the same full enrollment — key, payment, identity, loyalty — with or without anyone behind the desk.
The front desk can't be staffed 24/7.
Late-night arrivals wait in the lobby. Early checkouts go unprocessed. Overnight staff costs eat into margins. The GEP solves all three.
Staffed Front Desk
- Night audit requires overnight staff
- $40K–$80K/year per overnight FTE
- Late arrivals wait if desk is busy
- Can't scale to demand peaks
Standalone Kiosk
- $15K–$30K per unit
- Can't issue wallet keys
- Limited payment capabilities
- No ID verification
KeyShare GEP Kiosk Mode
- Full enrollment — no staff needed
- Same Puck, same capabilities
- Auto-toggle by time of day
- Payback in 4–6 months
Two modes. One device. Zero gaps.
The GEP switches between staff-assisted and self-service mode automatically. The guest experience stays the same either way.
Schedule
Set the hours when the GEP should switch to kiosk mode. 11pm–7am is typical. The screen changes from staff interface to guest-facing self-service.
Tap
Guest walks up and taps their phone or card. The Puck handles everything — reservation lookup, identity verification, payment capture, and key delivery.
Go
Room key appears in the guest's wallet. Payment is confirmed. Loyalty is enrolled. The guest heads to their room — no waiting, no paperwork.
Kiosks check in guests.
The GEP enrolls them.
What unmanned operations unlock.
True 24/7 Operations
Late-night arrivals, early-morning checkouts, holiday weekends — the GEP handles them all. No overnight staff required.
10+ Staff Hours/Week Saved
Eliminate overnight front desk shifts. Redirect staff hours to revenue-generating activities. Payback in 4–6 months.
Seamless Mode Switching
The GEP auto-toggles between staff and kiosk mode by schedule. No hardware changes, no reboots, no configuration — just a screen change.
Full Enrollment, No Shortcuts
Self-service mode doesn't skip steps. ID verification, payment capture, key delivery, loyalty enrollment — all present, all automated.
Guest Satisfaction
No waiting for a sleepy night clerk. Guests tap their phone and go. Self-service check-in consistently scores higher in satisfaction surveys.
Automated Night Audit
Every self-service transaction is logged to the PMS in real-time. Night audit reports generate automatically — no manual reconciliation.
One device. Two modes. Zero downtime.
Every property with a night shift.
The Highway Hotel
Late-night travelers arrive after the desk closes. The GEP in kiosk mode handles check-in automatically — no night clerk, no lockbox, no waiting.
Impact
Eliminates overnight FTE. Guests check in at 2am the same way they would at 2pm. Payback in under 6 months.
The Urban Select-Service
Peak arrivals at 6pm, quiet lobby by midnight. The GEP switches to kiosk mode at 11pm, back to staff mode at 7am — automatically.
Impact
Reduced overnight staffing by one FTE. Morning team finds all overnight check-ins processed and audited.
The Extended Stay
Corporate travelers arrive at all hours. The GEP provides consistent self-service check-in that matches the "apartment-like" feel extended-stay brands target.
Impact
Self-service matches guest expectations. No awkward lobby waits. Key delivery straight to wallet.
Every Puck capability. Self-service.
Kiosk mode doesn't reduce functionality. Every feature available in staff mode works identically in self-service.
Ready to run unmanned?
See how the KeyShare GEP handles overnight check-ins without staff. Full enrollment. Automated audit. 4–6 month payback.