Guest assistance, reimagined.
AI Concierge handles the questions your front desk fields a hundred times a day — and the ones they can't answer at 2 AM.
Natural Conversation
Guests ask questions the way they'd ask a person. AI Concierge responds naturally — not with menu trees or keyword matching. Powered by large language models fine-tuned for hospitality.
50+ Languages
Instant multilingual support without multilingual staff. AI Concierge detects guest language automatically and responds fluently — text or voice.
Context-Aware Answers
Connected to your PMS and property data, AI Concierge knows the guest's room type, stay dates, and property amenities — so every answer is specific, not generic.
Service Requests
Extra towels, late checkout, restaurant reservations — AI Concierge routes requests to the right department and confirms completion. No phone tag.
Revenue Opportunities
Suggest spa treatments, room upgrades, or dining options at the right moment. AI Concierge drives ancillary revenue by surfacing contextually relevant upsells.
Identity-Verified
Because AI Concierge connects to KeyShare's identity layer, it knows it's talking to the actual guest — not someone with a room number. Secure by default.
Why AI Concierge?
Prefer digital communication
Guests choose messaging over calling the front desk for routine requests.
Average hold time
The time guests spend waiting when they call the front desk. AI Concierge answers instantly.
Revenue lift from upsells
Context-aware suggestions at the right moment drive ancillary revenue.
From booking to checkout.
AI Concierge is available at every stage — a continuous thread of guest assistance that doesn't depend on staff availability.
Pre-Arrival
Answer questions about check-in time, parking, directions. Suggest room upgrades or early check-in. Capture preferences before arrival.
On-Property
Handle service requests, restaurant recommendations, event info, and local tips — all in the guest's language, 24/7.
Post-Stay
Send checkout summaries, request reviews, offer loyalty enrollment — and remember preferences for the next visit.
Built on what guests already use.
AI Concierge integrates with your existing systems and KeyShare's identity platform — no new app for guests to download.
KeyShare Puck
Guest identity verified at check-in fuels AI Concierge context
GEP
Guest Experience Platform provides the data backbone
Your PMS
Opera, Mews, Cloudbeds — AI Concierge reads reservation data
Any Channel
Web, SMS, WhatsApp — wherever the guest already messages
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