Operations Platform

Your front desk, automated.

One dashboard for check-in, wallet key delivery, loyalty enrollment, digital ID verification, and self-service kiosk mode. The GEP orchestrates every guest interaction — your PMS stays in charge.

Hybrid Architecture Offline-First PMS Integrated Lock-Agnostic
<60sCheck-In
70%+Wallet Adoption
Loyalty Rate
24/7Self-Service
6+PMS Adapters
99.9%Uptime
Capabilities

Everything behind the tap.

Six capabilities, one platform. Each activates with a single NFC interaction.

Live Arrivals

Real-time guest queue with status indicators. Tap to start check-in — reservation, room, and key delivered in a single interaction.

Wallet Key Delivery

Digital room keys delivered directly to native mobile wallets — no app download, no Bluetooth pairing, no guest account required.

Digital ID Verification

Accept mDL, EUDI wallets, and ePassports. Cryptographic verification — no manual document inspection.

Loyalty Enrollment

Automatic enrollment at check-in. Loyalty pass delivered to the guest's wallet alongside their room key. 4× industry enrollment rate.

Self-Service Mode

Kiosk mode for overnight and unmanned operations. The GEP toggles between staff-assisted and self-service based on your schedule.

Compliance & Reporting

Jurisdiction-aware audit logs. Automated regulatory reporting for GDPR, CCPA, and local requirements. Data minimization by design.

How It Works

Three systems. One tap.

The GEP orchestrates your PMS, lock system, and wallet platform — so the guest only sees a single, effortless interaction.

1
PMS sends reservation

Webhook or API push. The GEP receives the booking and stages the guest record.

2
Guest taps the Puck

NFC handshake. Identity verified, reservation matched, wallet key provisioned — all in under a second.

3
GEP orchestrates

Key delivered to wallet, loyalty enrolled, ID verified, payment captured, lock programmed. One interaction.

Architecture

Hybrid by design. Resilient by default.

Two deployment layers that work together — or independently when they need to.

GEP Local

On-premise instance
  • Real-time operations — zero cloud latency
  • Full database mirror for offline continuity
  • Direct USB connection to KeyShare Puck
  • Staff-assisted and kiosk UI modes
  • Core ops continue during internet outages

GEP Cloud

Managed service
  • Multi-property portfolio management
  • Cross-property analytics and benchmarking
  • OTA firmware and configuration updates
  • Centralized compliance and audit reporting
  • Per-property or regional data residency
The Dashboard

Built for hotel ops, not IT.

The GEP gives front desk teams everything they need — arrivals, guest status, key delivery, and compliance — without a learning curve.

KeyShare GEP Dashboard showing Issue Guest Access modal with digital key delivery options
Smart Sidebar Dashboard, guest profiles, workflows, bookings, reports — everything one click away.
Issue Guest Access Choose digital key or physical card. Set access zones, time windows, and room assignment.
Today's Numbers Check-ins, wallet keys delivered, loyalty enrollments, and departures — live and at a glance.
Integrations

Works with what you already run.

The GEP is an orchestration layer — it integrates with the systems you already run, not a replacement for any of them.

PMS Platforms

Opera · Mews · Apaleo · BookingCenter · Shiji · Cloudbeds

Lock Systems

Assa Abloy Vostio · Salto · dormakaba · Onity

Wallet Platforms

Native wallets · Government-issued wallets · iOS · Android · HCE

Identity Standards

ISO 18013-5 (mDL) · EUDI ARF · ICAO DTC · PCI-DSS

Why GEP

Not just another hotel module.

Purpose-built for the wallet era — not bolted onto a legacy PMS.

PMS Add-On Module Standalone Kiosk Recommended KeyShare GEP
Wallet key delivery
Digital credentials
Native wallet keys
Digital ID
Identity verification
Photo capture only Cryptographic (mDL, EUDI)
Loyalty enrollment
Program growth
Existing members only Separate flow Automatic at check-in
Offline capable
Internet outages
Cloud-dependent Limited Full offline ops
Self-service mode
Unmanned operations
Kiosk only — fixed Staff ↔ kiosk auto-toggle
Lock independence
Vendor lock-in
Vendor-specific Vendor-specific Lock-agnostic
Best for Basic mobile check-in Self-service only Full guest orchestration

Ready to automate your front desk?

See how the GEP transforms guest operations — from arrival to departure.